KEVIN HEIL
Experienced Senior IT Professional with more than 16 years in advanced IT support roles. A versatile leader adept at managing employees, vendors, customers, budgets, services, and projects across diverse environments.
About Me
My career encompasses various technical and management roles in advanced corporate IT environments, showcasing a diverse skill set. I consistently strive to exceed expectations in supporting my company, supervisors, team members, business partners, and customers, regardless of my position. My strengths and qualifications are valuable assets for any company I work for. My range of relevant experience and skills include:
16 years experience in advanced IT roles
Certified information security professional
Consistent on-target project delivery
15 years of experience in data and financial analysis
16 years of exceptional Management and Team-Building experience
18 years of outstanding customer, associate, and multi-site store support
13 years of IT Project Management including 2 years of ITIL & ITSM-related projects
Advanced proficiency in Microsoft Office, Teams, Skype-for-Business, Oracle Financials, multiple TEM solutions, ServiceNow and various other business applications.
Advanced understanding of IT hardware including switches, routers (Meraki & Cisco), IPS, IDS, servers, and other business-critical infrastructure.